Frequently Asked Questions
Discover everything you need to know about the world of Fueguia 1833.
Where does Fueguia 1833 ship from?
All orders are dispatched from our logistics centers in Italy, the United States, or Japan, depending on your location and the availability of the specific production batch.
Are your fragrances sustainable?
Yes, we prioritize sustainability by using biodegradable ingredients, FSC-certified wooden boxes, and refillable glass bottles. We avoid plastic packaging and synthetic preservatives whenever possible.
What is the return policy for perfumes?
Due to the artisanal nature of our products and safety regulations regarding alcohol-based liquids, we can only accept returns on unopened and sealed items within 14 days of delivery.
Why do some scents vary slightly between batches?
As we use high concentrations of natural botanical ingredients, variations in harvest and climate can subtly influence the olfactory profile of each limited-edition batch, making every bottle unique.
How can I track my international order?
Once your order is processed, you will receive a confirmation email containing a tracking number from our premium couriers, such as DHL or FedEx, to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.